Refund Policy
At Hot Camel, we are committed to delivering a premium experience. Refunds are only applicable under specific conditions to ensure fairness and quality control.
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Eligible Cases for Refund
Damaged or Leaked Product
If your order arrives damaged or shows signs of leakage, you are eligible for a replacement or a full refund.
Wrong Product Delivered
If you receive an incorrect product, we will arrange a replacement or issue a refund.
Missing Item
If any product is missing from your order, we will dispatch the missing item or process a refund.
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Claim Requirements
• Issues must be reported within 24–48 hours of delivery
• A clear unboxing video and supporting images are mandatory for verification
• Claims without proper proof may not be accepted
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Refund Process
• Once your claim is reviewed and approved, refunds will be processed within 5–7 working days
• Refunds will be issued to the original payment method or as store credit
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Note
Due to the nature of fragrances, we do not offer refunds or returns based on personal scent preferences.
[16:37, 21/06/2026] +91 62603 23904: Shipping Policy
At Hot Camel, we ensure a smooth and premium delivery experience for every order.
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Free Shipping
• We offer FREE shipping on all orders across India
• No hidden charges — what you see is what you pay
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Order Processing
• Orders are processed within 24–48 hours after confirmation
• Orders placed on weekends or holidays will be processed on the next working day
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Delivery Time
• Standard delivery: 3–7 business days across India
• Delivery timelines may vary depending on your location
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Order Tracking
• Once shipped, you will receive a tracking link via SMS/Email/WhatsApp
• Track your order easily in real-time
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Delivery Support
• In case of delays or issues, feel free to contact our support team
• For damaged or missing it…
[16:37, 21/06/2026] +91 62603 23904: Terms of Service
Welcome to Hot Camel. By accessing or purchasing from our website, you agree to the following terms and conditions.
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1. General
• By using our website, you confirm that you are at least 18 years old or using it under supervision
• We reserve the right to update or modify these terms at any time without prior notice
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2. Products & Pricing
• All products are subject to availability
• We strive to display accurate product details, but slight variations may occur
• Prices are subject to change without notice
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3. Orders & Payments
• We reserve the right to accept or cancel any order at our discretion
• Orders may be canceled due to stock issues, payment failure, or suspicious activity
• Full payment must be received before order processing (except COD orders)
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4. Shipping & Delivery
• Orders are shipped as per our Shipping Policy
• Delivery timelines are estimates and may vary due to external factors
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5. Returns & Refunds
• Refunds and replacements are only applicable as per our Refund Policy
• Fragrances cannot be returned based on personal preference
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6. Intellectual Property
• All content on this website (logo, images, text, design) belongs to Hot Camel
• Unauthorized use or reproduction is strictly prohibited
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7. Limitation of Liability
• Hot Camel is not liable for any indirect or incidental damages arising from product use
• We are not responsible for delays caused by courier partners or incorrect customer details
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8. User Responsibility
• You agree to provide accurate information while placing orders
• Misuse of the website or fraudulent activity may lead to account restriction
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9. Contact Information
For any queries or support, please contact us via our official channels.
